Your customer service is NIL: the chatbot Remi is not fit for purpose, keeps asking how it can help but doesn't actually help; your AI on the phone service sounds very human but again of no use when it is a question about verification (keeps asking for transaction number); your X/Twitter account keeps repeating that the account is not yours but thrn ask for a DM; no responses to DM; finally NO HUMAN INTERFACE !! Why is that? This is simply unacceptable because you are a financial institution and I'm unable to speak to anyone about source of income verification. Very poor service
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We’re the online money transfer service that’s changed the way people send money abroad. We believe that sending money to family and friends should be fast and simple for every one of our customers. Join them and send money abroad on our website, or new and improved WorldRemit app, via cash pickup, bank transfer, mobile money or airtime top up.
We really make international money transfers fast (you can send in just a few taps), secure and convenient. We also offer low cost transfers every time - in fact, we’re on average, 46% cheaper than most banks. Nothing is hidden as you’ll see all our low fees upfront.
Once your transfer is on its way, you can follow it on the WorldRemit app, so you’ll always know where your money is. And, with our Rate Alerts feature, you’ll know the best time to send money by getting alerts of the latest exchange rates between preferred currencies. Daily notifications will be sent right to your phone. See more
