My battery just can't seem to manage a full charge; it barely lasts 10 minutes! And can you believe this? The device is practically brand new, only seven months old! So, I contacted the company, and they put me through a whole circus of tests to figure out if the issue was the battery or the charger. In the end, after all that fuss, they decide they can't figure it out, so now I get to shell out money for diagnostic fees and shipping plus handling.Then, their engineers will take a look. If they discover that either the battery or the charger is damaged, they’ll replace it—but only after I cough up for the diagnostic fees and shipping plus handling. If both turn out to be just fine, they’ll send them back to me, but guess what? I have to pay those lovely diagnostic fees and shipping plus handling again.What a charming way for a company to treat its customers! So, in response to this delightful experience, I found a brand new saw with both the charger and battery that some other customer ordered but never picked up. The box was still sealed up tight like it was fresh off the assembly line. Naturally, I bought it with cash and, just a couple of hours later, returned it as defective. No fees for me!Honestly, this has to be the most absurd scheme I’ve ever encountered from a company trying to wring money out of consumers. So here’s my little gift to you, Worx: today I found a new charger and battery that were ordered by someone else who just couldn't be bothered to pick them up. I rolled up, bought it with cash, and then took the time to return it as defective. Now it's on its way back to you. Have a wonderful day!
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