Review Time
If it was possible to give zero i would, I bought a strimmer with 2 batteries and charger at 10.30 this morning. It took 4 hours to charge the 1st battery, I used the strimmer for 15 minutes and put the same battery on charge at 4.30pm this afternoon. Its still charging now at 8.20pm... What a load crap, im returning it tomorrow
If it was possible to give zero i would, I bought a strimmer with 2 batteries and charger at 10.30 this morning. It took 4 hours to charge the 1st battery, I used the strimmer for 15 minutes and put the same battery on charge at 4.30pm this afternoon. Its still charging now at 8.20pm... What a load crap, im returning it tomorrow
My battery just can't seem to manage a full charge; it barely lasts 10 minutes! And can you believe this? The device is practically brand new, only seven months old! So, I contacted the company, and they put me through a whole circus of tests to figure out if the issue was the battery or the charger. In the end, after all that fuss, they decide they can't figure it out, so now I get to shell out money for diagnostic fees and shipping plus handling.Then, their engineers will take a look. If they discover that either the battery or the charger is damaged, they’ll replace it—but only after I cough up for the diagnostic fees and shipping plus handling. If both turn out to be just fine, they’ll send them back to me, but guess what? I have to pay those lovely diagnostic fees and shipping plus handling again.What a charming way for a company to treat its customers! So, in response to this delightful experience, I found a brand new saw with both the charger and battery that some other customer ordered but never picked up. The box was still sealed up tight like it was fresh off the assembly line. Naturally, I bought it with cash and, just a couple of hours later, returned it as defective. No fees for me!Honestly, this has to be the most absurd scheme I’ve ever encountered from a company trying to wring money out of consumers. So here’s my little gift to you, Worx: today I found a new charger and battery that were ordered by someone else who just couldn't be bothered to pick them up. I rolled up, bought it with cash, and then took the time to return it as defective. Now it's on its way back to you. Have a wonderful day!
Today I made my second call to Worx to sort out a replacement impact driver, the one I bought in August having developed a fault. The first call in October was forwarded to the warranty department, they didn't ring back as arranged. Today I phoned in again and was requested to email Worx about the issue, I told them I had all details to hand and didn't want to email.Just received an email saying they couldn't track their own order number. The number was correct and I sent evidence back to them to support this. Worx customer service appears to be chaotic , I'll post an update to show how this warranty claim develops
We bought a WH349 pole saw. The unit worked well, the issue described by other users of the chain needing frequent tightening turned out to be correct, however we found it to be manageable. Unfortunately, when moving the pole in the garage one of the plastic connectors of the pole assembly broke. Worx does not sell any of those parts, so the $180 unit has to be scraped for a probably $1 part not being available. Sad!
Bought trimmer 20years ago and love it does all i ask it to do . This year batterys going bad but instead of buying new batteries I bought new trimmer and blower combo what a mistake the first week I used trimmer found out it was a piece of shit so I used the old trimmer with new batteries second week I tried the blower which ran for about 5 minutes and quit so it went in trash 🗑 so I will use old trimmer with new batteries till it quit then look for another company to buy from. Thank you for nothing
The product I am reviewing is the WORX Gutterpro Universal Gutter Cleaning Kit WA4096 and I am using it with WG 543E (which is a 5* great bit of kit)The good news. It was delivered within 48 hours!A bit of looking around resulted in finding a code and getting £8 off the rather excessive price of £50 for the kit of a few pieces of extruded plastic!Each of the 4 extension tubes that come with it are identical meaning you can use any combination and don’t have to use the max configuration to do a first floor gutter.The not so good news:I think this must have been designed for the US market as the diameter of the end curved tube is too great to fit easily into a UK gutter without catching on the roof tiles and/or gutter clips. A small extension tube reducing the diameter would enable one to place the nozzle into the gutter and blast everything out.At maximum length, the kit is almost too long for a ground floor/ garage gutter but NOT long enough to reach the higher first floor gutters of the average UK home. At 6’3” I had to stand on a platform giving me an extra couple of feet reach to get the top tube near the gutter. At full extension there is a considerable amount of ‘wobble’ in the tubes. Others have described it as fragility but whilst the poles are sturdy the device can be difficult to guide around the gutter clips and roof tiles due to the waving about. This seems to be in part down to the fixture near the ‘wind’ source being able to rotate. The slack involved is exaggerated by both the air coming out of the top pipe at speed and the length of the kit. I am contemplating fixing something like glass fibre tent poles to give it a little extra rigidity and maybe taping some of the joints.Though the length of the kit seems to create some problems, it is a great shame that there doesn’t seem to be an extra tube available as it would then make it suitable for UK houses (if stability doesn’t get out of hand)The debris in my gutters was wet when I tried the device out. The contents were spread pretty far and wide when I ran it along my garage gutter and I would expect when dry, what parts can be reached will be fully removed even faster.All in all, with adaptions and platforms, I think it may do the job I’m hoping it will, but a few mods for the UK market would make it so much more effective and user friendly. WORX might consider selling single tubes (unless they have tried adding one on and found additional problems), it would help a lot of UK customers.
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