Today I made my second call to Worx to sort out a replacement impact driver, the one I bought in August having developed a fault. The first call in October was forwarded to the warranty department, they didn't ring back as arranged. Today I phoned in again and was requested to email Worx about the issue, I told them I had all details to hand and didn't want to email.Just received an email saying they couldn't track their own order number. The number was correct and I sent evidence back to them to support this. Worx customer service appears to be chaotic , I'll post an update to show how this warranty claim develops
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