Everything started off OK. Ordered a 40V brushless lawn mower when 25% offer was on. Machine ordered on Saturday delivered late morning of Tuesday. Excellent I thought. After trying for two hours to get the lower handle attached to the machine I gave up as the captive nut wasn't located in line with the hole in the body. Requested an exchange by email within three hours of delivery. Had a nice email from Karen and collection arranged. This was done on Friday morning. Nothing heard by the following Wednesday so emailed again to ask when my replacement would be sent. Received email from unnamed staff member saying my refund was being processed. Presume then that Worx do not want customers. I just wanted a cordless lawnmower. Very disappointed as have other Worx tools. Update, refund in my bank account after 3 days so no problems there. Wasn't even given the opportunity for a replacement. Now if I want the same lawnmower I need to pay the full price as no offers on it now. Not paying an extra £70 just because Worx do not want customers.
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