worx.com

2
2 Based on 101 reviews

Shop yard & power tools - from blowers, chainsaws, trimmers, edgers, and lawn mowers to drills, drivers and more! WORX tools perform with power & innovation....

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Russi
Worx Landroid L1500

Worx Landroid...I made a mistake and purchased a Landroid WR153E 3 years ago. I had several issues with it since:-got stock in every 10-20 minutes-stopped with mower lifted error several times a day-rain sensor always detected rain so I had to turn it off-mower left the working area-left front wheel fell offWhenever I opened a ticket a I always received the same standard answer which basically blamed the customer always no matter what for incorrectly placing the boundary wires. When I proved with photos it's placed correctly, they seemed to be more helpful.When they accepted the ticket with the long list of issues, my mower spent 4 months at the service and another month in transit so it was away for 5 months in total. They replaced the broken wheel but also cracked the bottom of the mower. They stated it's fine, won't cause any issue. Well, they were wrong.Yesterday the mower was moving in circles only. After an hour I found the issue: the perimeter sensor connector is heavily corroded and surprise: it's sitting exactly where the bottom of the mower was damaged. I replaced the connector with a water tight automotive connector on both sides, now the sensors are working again but the signal strength is low so I assume either the motherboard or the sensors suffered some damage too. So I'm not a happy customer.Worx made a facebook group for Landroid owners, which supposed to be a group where we can describe the problems and help each other. Unfortunately the admins (Worx employees) has 1 task in the group: apply censorship. They delete comments and block posts where you try to describe a problem. You cannot even say that there is a problem with a Landroid. According to 1 of their comments, there is nothing wrong with the hardware and software, the users cannot install and use the Landroids properly. Sure, that's why they had 10 firmware updates with bug fixes in the past 3 years.No more Worx ever, moving to Husqvarna and I can suggest the same to everyone: think twice before purchasing anything from Worx, look for a proper brand, not worth to risk this amount of money.

1
Date of experience: Sep 12, 2023

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  • Shop yard & power tools - from blowers, chainsaws, trimmers, edgers, and lawn mowers to drills, drivers and more! WORX tools perform with power & innovation.

  • language https://www.worx.com

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