People who don't listen, usually make mistakes that affect others, that's what happened to me. I bought a Worx Nitro fan, and it went bad within the warranty period. I finally found a phone number after searching the web quite awhile. I gave them all my information and the lady I talked with said it was under warranty and she would process a replacement, BUT I had to pay $13.00 in shipping. I finally agreed and got transferred again to make the payment. When I was transfered back to her, it was close to closing time, and I was told my order was on "hold" for collection and to call another number. It was a collection agency and they were mad before I spoke the first word. Anyway they could not find an account that had me in collections and hung up. I called worx back and after three "customer service agents" got to one that took some time to research the problem, it seems the very first customer service agent listed me as living in Canada? She got that figured out, but they still can't ship the fan until someone in theri collections finds this out and releases my fan for shipment. They will send me an email when it ships........and so on.
Claim your business profile now and gain access to all features and respond to customer reviews.
Shop yard & power tools - from blowers, chainsaws, trimmers, edgers, and lawn mowers to drills, drivers and more! WORX tools perform with power & innovation.