Terrible customer service. Poorly designed equipment. Not fit for purpose. We bought a Landroid M800 robotic mower and followed the instructions to install it. It mostly worked correctly until it reached the edges at 90° or encountered an obstacle where it then had to rotate left or right. The design meant that instead of turning it just spun its wheels and dug deep holes and get stuck. We had to "rescue" it on a daily basis. We emailed Worx about the issues and they sent us different wheels to try, but they did the same, so we asked for our money back. After a few emails, including one with a video of the mower failing, they agreed to refund the mower once it was returned. We boxed it up and sent it back 3 weeks ago and we are still waiting for the money to be returned to us. I email them daily but their only reply is, "we will look into it."Not good.
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