I bought a strimmer with 2 batteries and a Cubevac on its on.The strimmer would not turn on. It just made a beeping noise.I contacted Worx support (Ed Brunsden). First he didn't understand what country I was in and tried to fob me off, saying to contact a random man in Co Cork.Then when I gave him the invoice (with all the info he already had), he told me to contact Amazon for a refund.Then on my third attempt to get some basic help, I repeated the original query again and asked Ed to either address the query or raise a complaint and pass me on to someone willing to help.I got a one line response saying it's probably broke and to contact Amazon.Didn't even attempt to try and solve the problem.Couldn't even be bothered to check what country I was in.Possibly the worst customer service I've ever seen - as a result I'll never buy a Word product again.Briefly considered keeping the hoover, but as I'd be returning the two batteries and the charger as well.Neither Worx nor Amazon would ship a battery or charger to my address - this is despite the fact they already had shipped 2 batteries and a charger.A total mess from start to finish. Never again.
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INNOVATION. IT’S WHAT DRIVES US.
Other companies build things. At WORX, we create.
After all, it’s all about the idea. To do what’s never been done. Or taking what’s always been done and reimagining it being done better. Faster. Easier. More efficiently.
At WORX, we don’t seek out innovation; we let it drive us. Let’s see where it takes us.
