Review Time
I bought a strimmer with 2 batteries and a Cubevac on its on.
The strimmer would not turn on. It just made a beeping noise.
I contacted Worx support (Ed Brunsden). First he didn't understand what country I was in and tried to fob me off, saying to contact a random man in Co Cork.
Then when I gave him the invoice (with all the info he already had), he told me to contact Amazon for a refund.
Then on my third attempt to get some basic help, I repeated the original query again and asked Ed to either address the query or raise a complaint and pass me on to someone willing to help.
I got a one line response saying it's probably broke and to contact Amazon.
Didn't even attempt to try and solve the problem.
Couldn't even be bothered to check what country I was in.
Possibly the worst customer service I've ever seen - as a result I'll never buy a Word product again.
Briefly considered keeping the hoover, but as I'd be returning the two batteries and the charger as well.
Neither Worx nor Amazon would ship a battery or charger to my address - this is despite the fact they already had shipped 2 batteries and a charger.
A total mess from start to finish. Never again.
I am unfortunately having a very bad experience with a Worx warranty claim. I have been kept waiting weeks for a replacement product. My in warranty faulty product was returned and received by Worx weeks ago. I have had assurances that a replacement will be sent out but nothing materialises other than more promises of how urgently they are dealing with my issue.
I bought a,worx mini circular saw around 4yrs ago. a gearbox component worth a few pounds has stripped. I contacted worx and they dont supply parts !!So an otherwise perfectly serviceable tool is destined for the scrapheap. Buy a reputable brand like Bosch or Hitachi. may,cost little more ,but you can actually repair them. .
I bought a strimmer with 2 batteries and a Cubevac on its on.The strimmer would not turn on. It just made a beeping noise.I contacted Worx support (Ed Brunsden). First he didn't understand what country I was in and tried to fob me off, saying to contact a random man in Co Cork.Then when I gave him the invoice (with all the info he already had), he told me to contact Amazon for a refund.Then on my third attempt to get some basic help, I repeated the original query again and asked Ed to either address the query or raise a complaint and pass me on to someone willing to help.I got a one line response saying it's probably broke and to contact Amazon.Didn't even attempt to try and solve the problem.Couldn't even be bothered to check what country I was in.Possibly the worst customer service I've ever seen - as a result I'll never buy a Word product again.Briefly considered keeping the hoover, but as I'd be returning the two batteries and the charger as well.Neither Worx nor Amazon would ship a battery or charger to my address - this is despite the fact they already had shipped 2 batteries and a charger.A total mess from start to finish. Never again.
I bought a Worx lawnmower and strimmer about 5 years ago. Very happy with them. A part on the lawnmower control unit snapped and I was dreading having to replace or have an expensive repair. I emailed Worx and they were so helpful. Identified the part I needed and said they would send it free of charge. With so many companies forgetting about customers, I was really impressed by this service. Thank you Worx
I own a hydroshot machine , its been a great tool and performed well. However like all things mechanical its subject to wear and tear. It no longer performs the same as when it was new . I e- mailed Works customer service requesting advice . I recieved a response from Patrick in tier 2 customer after sales the following day ,requesting further information about the machines performance . The outcome of our communications exceeded all my expectations and i will be purchasing further product from this company. Ecxellent good old fashioned customer service , as it used to be !
Worx WX038 vacuum - avoid this at all costs; the unit functions well enough in 'short' mode, but when I added the longer tube I had two issues.1. From the start, the beater head is so close to the floor that you can't effectively use it on anything but hard floors. Carpets are a distinct nono.2. Recently, the unit has started cutting out after a few seconds use in 'long' mode. The battery is fully charged, the unit is properly cleaned out, the filter is clean.I contacted customer services via the website during December and have had zero response. I think as long as your stuff works (and I have purchased several other items which so far, work fine), you're good. If you run into any product issues, you're goosed.I'll hang onto the vac for workshop use in short mode. The long version is beyond useless. Very disappointed.
Bought a Worx Landroid WR155E robot mower 3 years ago, never been any trouble until it was just out of its 3 years guarantee , mower kept saying wire missing , checked what I could to no avail ! thought I would ring Worx on the off chance they would help ?although as I said it was just out of guarantee ? The guy I spoke to was Ollie , he diagnosed what he thought was the problem and said he would send me a replacement charging station free of charge, still didn’t work! Rang them again and explained it didn’t work still, to my amazement they then posted me a new power box supply free on charge.I would just like to say this is a fantastic company to deal with & the customer service is unbelievably brilliant ! But also a big thank you to the members of staff I spoke to, who were so helpful ! Thank you Ollie , Patrick and Sean.Best Regards Peter Green
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INNOVATION. IT’S WHAT DRIVES US.
Other companies build things. At WORX, we create.
After all, it’s all about the idea. To do what’s never been done. Or taking what’s always been done and reimagining it being done better. Faster. Easier. More efficiently.
At WORX, we don’t seek out innovation; we let it drive us. Let’s see where it takes us.
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