As an experienced travel guide and author in the region, my latest booking experience with this service was an absolute disaster. I currently advise against booking with them until they provide a way to speak to a human or email for any issues, which is nearly impossible. Their customer service is virtually nonexistent beyond their frustrating virtual platform. I booked accommodation linked to various other booking entities, which complicates matters. Despite taking out cancellation insurance and documenting numerous attempts to correspond, I have yet to find a resolution. I feel utterly let down and will no longer trust this service.
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