I made a reservation for September with free cancellation and payment upon check-in but was still required to provide credit card details, assured I wouldn’t be charged. The confirmation I received indicated a non-refundable option, and I later found I had been charged the full amount. Attempts to cancel were met with a refusal from the virtual assistant. After reading numerous negative reviews about booking errors and poor customer service, I feel cheated. This is unacceptable, and I will never use this service again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Compare, book and save with Wotif.com. Live deals for all accommodation types including hotels, motels, apartments. Fast and secure with instant confirmation.