I booked a motel through Wotif and bought the extra "Trip Protection" in case I had to cancel. It turns out that I did have to cancel. But when I tried to get the promised refund, I found that the supposed "Protection Policy" had expired a month before the start of the booking, making it completely useless. No notification that it was expiring nor any explanation of why it expired. So, in the end, I lost the money for the motel as well as the extra "protection" fee. This is deceptive and underhanded, and I feel ripped off. I will never use Wotif again under any circumstances.
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