Booking holiday accomodation through Watif.com was one of the worst online experiences I have ever had. They are owned by the huge conglomerate Expedia which also owns vrbo who manages rental accomodation for the host of the property. This makes the cancellation process confusing because you have to navigate through various links and tiers of information. They don’t make it easy for you to find the relevant information. Once you find a link that works you are taken to an AI generated chat which goes nowhere. After over 40 minutes, I accidentally found a link to a customer service chat-don’t ask me how, I accidentally stumbled across it. Eventually I was able to get a partial refund even though their policy states 100% refund within the allocated timeframe The customer service person couldn’t explain why it was only a partial refund. After over an hour of time wasting attempting to navigate this process, I gave up. I will never book through Watif.com again. Their customer service, coordination between their products and online interface are absolutely APALLING!
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