A change of name was required on our flight ticket. Two hours on the phone with WOTIF at the airport and they could not help us and lost the flight. We purchased two new tickets to fly to our destination. The return flight in the meantime was cancelled by the airline but no communication from our agent (WOTIF) so I had to purchase another two flights to get home.
Numerous hours of ‘chats’ with WOTIF on my return to get a refund and they just claim it’s the airlines fault.
Worst customer service ever.
Never ever use them again.
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