I ordered a wildlife pond barrel kit as a surprise birthday gift for a family member. While the barrel arrived on time, all the other items in the kit were missing. I reached out to the customer support team, who informed me that part of the order had not gone through to the warehouse. They assured me that all items would be sent via express delivery. The pump arrived quickly, about two days later, but the aquatic plants were still missing. When I followed up again, I was told that their supplier wouldn’t have any plants in stock for another month. I received a partial refund for the missing items and the delivery fee, which is the only reason this review isn’t a one-star rating. The customer support team was responsive and helpful, but I would have appreciated more proactive communication regarding the order issues. Overall, it felt like I was over-promised and under-delivered, and there’s a need for better communication with their third-party suppliers. No additional compensation was provided beyond the refunds.
Claim your business profile now and gain access to all features and respond to customer reviews.
Discover Unique, Handcrafted Treasures at Woven Wood Store - Your Trusted Destination for Artisanal Creations
High-quality, handcrafted garden products, including hazel hurdles, willow screening, and planters.
We specialize in eco-friendly solutions that enhance your outdoor spaces while promoting sustainability and traditional craftsmanship.
