I recently contacted WOW Travel regarding my order because the delivery photo provided was unclear, and I simply wanted confirmation of the delivery location. The response I received was shockingly dismissive and unhelpful. Instead of assisting or offering any support, they told me they “aren’t the courier” and to contact Royal Mail myself, stating they have the same information as me.This is unacceptable. As a customer, I expect the retailer to take ownership and help resolve delivery issues—not push the responsibility back onto me. Their tone was cold, and there was zero effort to provide reassurance or assistance.I will never order from WOW Travel again and strongly advise others to avoid them if you value decent customer service.
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