I don’t like to leave negative reviews however the service has been very poor.I’ve ordered 3 suitcases previously from this company & had no issues.So decided to reorder the new underseat cabin bag These were on preorder 24/9/25 Was advised these had been sent 3/10/25 I checked Evri tracking 6/10/25 this confirmed they not been picked up. I Contacted company, their reply was the suitcases weren’t in the warehouse & had been picked up. Asked for the shipping confirmation as from my end it was still showing not been sent.Chased again on 10/10/25 to be advised this order had been lost, they don’t know who collected this shipment as they have 2 delivery companies. The company didn’t offer to send 2 new cases. They cancelled my order! Offered 25% next order I asked for the discount code to reorder & they have ignored my email request.They said they would refund my money. Now 17/10 & money has not been received still showing pending in my PayPal account 7 days later.
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