Contacted wowcher on my return from trip to Prague. My weekend break was through one of their merchants. The merchant booked my break for the date requested but unbelievable that they booked my flight and my hotel stay a month apart so i had to pay for the hotel again on my arrival as receptionist discovered why he couldnt find our reservation. I asked wowcher to speak to a customer representative over a month ago but all ive had is chat with AI which is a joke. The merchant promised me a refund over a month ago im still waiting. Wowcher have not responded in person which is seriously disappointing as i book quite regularly overnights etc. I feel ive no option but to contact the ombudsman. I doubt i will book anything again through wowcher.
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