Bought a travel voucher for Malta for 3 nights on the 27th of March. We could not redeem the voucher for the first 2 days. Travel Odeal then got in contact saying the holiday was no longer available but still redeemed the voucher for us. They offered us Belfast for an extra £90pp. We said no and cancelled the holiday. We paid through Klarna and they are refusing a refund or a cancellation. Absolute joke would never go through them again. Had to pay an extra £500 to go somewhere else with a separate holiday company. The customer service team were awful, and would shout down the phone at my partner and was quite aggressive towards her. Extremely unhelpful during the whole experience. I advise people to stay away from these types of companies. As it’s probably too good to be true. They’re still expecting the £400 to be paid through Klarna. Tried to cancel through Klarna but they declined it.
Claim your business profile now and gain access to all features and respond to customer reviews.
