Bought an item for a Christmas present. Realised it hadn't been delivered. Upon looking further into this realised you purchase a voucher that has to be redeemed. This was not clear upon purchasing the item to me. In fact their purchase page and emails are so chaotic! I contacted Wowcher and asked them as a gesture of goodwill could they reinstate the voucher (only 2days expired) as I could see they were still selling the Item I wanted and I have paid for it. I explained that It was not obvious to me at the point of ordering. Customer services just kept sending me copies of terms and conditions and it was clear they did not want to help. I am so glad I didn't purchase the other items I had planned to buy for Christmas. Will not use this company again. Wish I had read the reviews before as it appears I am not the first customer to experience this!
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