I recently spent £90 on Wowcher for show tickets as a birthday gift for a friend. When purchasing, it clearly stated that all non-redeemed vouchers come with a 14-day no-quibble refund guarantee, and this was repeated again in the fine print. I was even offered an additional option to extend the refund period — obviously implying that refunds were possible within the timeframe.A day later, my friend changed her birthday weekend, so I tried to refund the vouchers well within the 14-day window. Shockingly, Wowcher had auto-redeemed the vouchers without my knowledge or consent, which immediately voided the advertised refund policy.When I contacted customer service, I was told the vouchers were “non-refundable because they were auto-redeemed,” and that this “sometimes appears in the fine print.” It absolutely does not. If Wowcher intended to redeem my vouchers automatically, I should never have been offered extended refund protection.I escalated the issue directly to the CEO, Roland Bryan, only to receive an automated response saying the vouchers were non-refundable, along with a link that again stated the 14-day no-quibble refund guarantee in both the main description and fine print — with no mention whatsoever of auto-redeeming vouchers.I feel completely mis-sold and misled. This experience does not align with fair trading standards, and Wowcher has lost my trust entirely. I will not be using Wowcher again and will be strongly advising others to avoid purchasing vouchers through them.
Claim your business profile now and gain access to all features and respond to customer reviews.
