Deal was definitely not a deal. We purchased wowchers for a 7 night all inclusive break including flights in Hurghada. The trip looked perfect. Exactly the dates we wanted to travel. Unfortunately, the hotel that was included, is definitely not 5 star. Reviews for it are really bad. Also the fights were via Turkey and meant we would be travelling for around 16 hours each way. Basically, we were given the bottom line price........ then came the extras. 1. Needed to pay extra for seats on the plane 2. Needed to pay extra for baggage (only permitted one small bag that fitted under the seat included in the price), hand luggage and hold luggage (not that we took tje latter)3. Needed to pay extra for transfers with no assistance from PRIME. 4. Needed to pay extra for accommodation(even then, we were given a 3 star hotel for 5 star prices). THIS WAS TWO REASONS. The original hotel has almost 100% 1 star reviews for being filthy and in disrepair. The alternative offered was then withdrawn 5 minutes later when we had had the time to research. Apparently it had been snapped up by other customers. Any communication we had with PRIME was surly, bordering upon aggressive. My husband who has reduced hearing, was accused of being racist because he couldnt understand what was being said. Disgusting customer service. Each time we made a decision and called them back, that particular deal "was gone" and we would be offered something else, just that little bit more expensive. All in all as previously said this was the deal that really was not!!!!
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