Awful customer service, I purchased a holiday booking with wowcher, after redeeming, I was told to contact the provider, which I did. They then called me a day later and I missed the call so in response to the email the provider sent me I asked if they’d call between a certain timeframe. They never called me or responded to my email, so I then tried to contact them, every call would go to voicemail, until finally they answered. The woman on the phone was going over the details and then she put the phone down on me, I gave it a while expecting her to call me back or email to explain why the call was cut and I never received any explanation. I tried calling back to finalise my booking confirmation and once again, it would go to voicemail. I then emailed saying I’d like a refund due to the poor customer service and they asked me to contact wowcher. So I contacted wowcher on WhatsApp, i was told I’d have a response in 24 hours, I was still waiting, a week later so I messaged on facebook messenger, again was told I’d have a response in 24 hours and I’m still waiting another 5 days later. I followed up my message on WhatsApp due to getting no response and they finally replied and told me to wait another 24 hours to hear from provider who already told me to contact wowcher for my refund. I then sent a complaints email and then got told to wait another 24 hours to hear from the provider and I’ve stil heard nothing. I have paid £350 for a Christmas gift and I’ve never received such awful customer service. I can’t afford to buy an alternate holiday gift until I get my refund so atm I’m at my wits end. DO NOT PURCHASE FROM WOWCHER OR PRIME HOLIDAYS
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