My gosh!! A week off stress, thankfully only that but I’ll tell 1 week felt like weeks..I paid for 3 x mattress encasements in one order. Money went through via PayPal and with authorisation by me. 10 minutes later more money was taken, a second payment of a smaller amount. I heard the sound of money leaving my bank account app. I immediately started tracing it up as best I could. Contacted Wowcher via WhatsApp and email as the number they provide is not actually customer services but a dead line with prerecorded nonsense. Then I went onto the app and it showed I had purchased Voucher Validity Extension. Now this is where they tried me, I did not and never could they try and put it on me that I purchased this. First of all I just ordered the damn thing why would I extend the date of it if it’s of a product not a service like a hotel booking, holiday etc?? Anyway so I wrote them saying you took money without my consent and it’s stealing because I authorised the first payment not the second so that’s stealing!! Actually I didn’t say that at first I said it nicely because I was thinking I’d still redeem for the mattress covers but they need to refund the second payment. No reply, no reply and then a chatbot message not even addressing the issue. It was long so I opened a dispute with PayPal. When wowcher did eventually reply they kept saying the same stuff till I went down hard. I then decided to refund it all and was not budging. PayPal fast tracked the dispute to I think 3 days instead of the usual length of a dispute and in that time I provided screenshots and evidence as additional information. It really bothered me because although the amount was like £32 they were trying to rob me of £5 for basically an email in exchange and most importantly without my approval, acknowledgment!! They then start replying directly still with nonsense just reminding me of what I bought AND OF THE EXTENSION which I did NOT but saying I did! Then I told them basically whatever PayPal will sort. THEN I get somewhat of a bit more personalised reply addressing me correctly and a little less chatbot like. They then acknowledge my withdrawal form and say great news you will be refunded BUT not for the VVE as it’s non-refundable. So I give it them and call them a thief and tell them they stole from me and lastly whatever PayPal have all my evidence and proof and screenshots and multiple additional statements that I provided with basic common sense into why I just would not purchase VVE for mattress COVERS which if you plan to buy and actually pay for these kind of items you would intend for quick delivery not like they need storing, preparing for or even need 3 months to order after already paying for them. They responded with, great news we will refund you for the VVE as well!If reading this you can imagine how long all my additional notes provided to PayPal was which would have ended up giving them enough to close in my favour. Wowcher refunded me before it got any further. It’s only been a week of this for me but Honestly what’s really frustrating and I feel sorry for a lot of people because of this is that they just have their money taken and most not all give no consent I first hand can say that it just happened. I said no and ticked no to every bit they tried to sell to me at the end but they still took my money. Small amounts don’t always get noticed I wouldn’t have had definitely not especially if you order and go about your day but at the time I made the order it was in the evening in my time whilst I was fully focused. First time customer and blooming believe NEVER AGAIN!!1 week felt like months of just repeating back and forth of Wowcher saying ‘looks like you bought this..’ to me saying ‘no I did not’
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