I ordered a watch through Wowcher and paid for Next Day Delivery, but the item never arrived. The initial customer service process was difficult, involving multiple unhelpful conversations and an unacceptable 15-day waiting period for the courier.Tallah ultimately stepped in and promised a dual resolution: a full refund AND the immediate reshipment of the watch.I received the refund 10 days ago, but the replacement watch promised by Tallah has still not been sent or received. The core issue remains unresolved despite the stated actions, and since then, all parties although i have this in written have tried to ignore the statement.
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