First time using this company, and last….After purchasing a voucher to gift to my daughter & son in law for their birthdays, not only did the voucher not arrive, the gift packaging at an extra cost appears non refundable, after talking to a ‘bot’ and requesting to speak to a human, I think I finally got one, (only by WhatsApp) they just fobbed me off with a code to redeem. I’ve yet to see if this works, but not having anything to even print off to give them is a joke! Terrible customer service!
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