First time using Wowcher, purchased a hotel stay, I did not realise it had to be redeemed which I accept, it does state in the small writing. What I don’t accept is that of all the many spam emails they send daily, not one was a reminder of an expiring voucher, I clearly would not have left it un-redeemed on purpose and lose my money, but as many social media posts point out, Wowcher bank on that happening and never remind customers. Of all the bad reviews I’ve read, Wowcher must accept that this is an ongoing occurrence yet fail to step up to prevent their customers losing out, it really is a poor service in this day and age. Prior to realising this was not automatically redeemed, I had bought a voucher for a 3 night trip to Rome and needless to say, that too was a disappointment- on the travel company calling me to confirm, they informed me my flights would get us into Rome at 02.00 am!! This being the first night and then leaving at 05.00, meaning we would wouldn’t actually have a 3rd night!! Needless to say, we had to pay a few hundred pound more to change to more reasonable flights which then meant we had to change airports and the hotels advertised are not the ones we had a choice of, we are now staying in a 3 star and not the 4 star advertised.I contacted Wowcher regarding the first issue, and exactly have others have said, they would not consider any form of refund. I cannot think of many companies who do not send out reminders, therefore it mustn’t be that hard to achieve for your customers but I guess Wowcher must be happy with all the poor experiences they provide
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