Purchased a wowcher fir European Xmas market. Redeemed the voucher but had to contact the travel company as had no contact from them. The agent was very rude when I refused the upsell. Said would call me back with flight details etc. No one called back. I asked for his name and when I had to call yet again and asked if i could speak to him they guy laughed at me and said never heard of him. I went through it all again and was told I will get confirmation email in 24hrs. Still nothing. Called back and asked to cancel and money refunded snd he put the phone down. I tried to call back but my number was blocked. I contacted wowcher several times and have had absolutely no help what so ever. I trid ringing the travel agency again this time using a different mobile number and got through immediately. When I explained my dilemma the agent put the phone down on me. Called back but nuumber but cant get through. I sent email within 14 days to cancel booking again, no reply. This was 1 month ago!! I was due to go next week 28/11 and still no help from Wowcher. All they say is contact customer services of the agency. Ive lost count of all the times I have had to explain to Wowcher. Even had an email saying an agent will contact me at a day and time to suit me. I gave details and time as expected no one rang. The travel agents have really bad reviews and wish I read before booking from stranded at airport to no hotel room all made Wowcher aware and were no help. To me this is a scam and even though its seems Wowcher are aware si why are they still dealing with this company. The trip was a retirement gift for my Wife I just need my money back so I can take her to a UK Xmas market ive lost £165 I just want it back. I will never use Wowcher again. This is serious and Wowcher have done nothing!!!!
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