My case number is 1589764I am extremely dissatisfied with my experience. The order process was completely mishandled—from taking the order to later requesting a separate delivery payment, which was never communicated upfront. The delivery service itself has been unacceptable.Despite multiple requests to cancel my order, the delivery was still carried out. I clearly stated that I no longer required the item and therefore refused to accept it upon arrival.I am requesting a full refund for both the delivery charge and the mattress payment, as my cancellation notice had already been communicated to all parties involved. It has now been a month since payment was made, and no one has responded or taken responsibility for resolving the issue.I previously contacted the following emails, but they are no longer responding:• Cloud 9 are the one stressing meThis level of service is unacceptable, and I expect prompt action to resolve this matter.
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