I booked the Bucharest Draculas castle and flights Wowcher. Due to this being travel the Wowcher is redeemed before you find out travel times etc and you then confirm booking with the travel provider (Travelodeal) The small print of the Wowcher clearly states that this does not affect your 14 day change of mind refund. The following day after I purchased the Wowcher I was contacted by Travelodeal. The flight times were unsuitable and to have better ones would incur an extra charge. I said I had changed my mind and would just like my refund. This is when Travelodeal point blank refused to give me my refund. They said my options were to take the unsuitable flights, pay for extra or choose a different destination. They were rude, pushy and when I explained I still had my change of mind rights to refund as I had not yet booked they still refused. They rang me 7 times over 2 days harassing me. I placed a review on trust pilot and they called me to say I would receive a confirmation email about my refund but I need to remove my review. I refused. This is now day 4 and I have been contacting Wowcher since day 1 and all I get is a text stating someone will be in touch in 24hrs or it’s been passed to a different department and someone will be in touch in 48hrs. No one is interested.
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