I purchased an afternoon tea for my great aunts 90th birthday gift from 5pm.co.uk (which I believe has been bought over by wowcher). On going to redeem the voucher (only 12 days after purchase) I was advised that the voucher had expired. There was no expiration date on the confirmation email and I’m not exactly sure why a voucher would expire 12 days after purchase??On speaking to wowcher, they were extremely unhelpful with very poor customer service and pretty much lack of response. They advised me that as per email my voucher had an expiry date which I explained to them with screenshots nowhere on my email had an expiration date. They simply replied they do not do refunds. In no way was I looking for a refund I was simply looking to claim my voucher which was paid for. Upon contacting the hotel, I have now found out that the afternoon tea costs £35 for 2 people. When booking the voucher from 5pm.co.uk it was advertised as usually costing £50 and I paid £32.99 for this. Clearly they are providing the wrong information to make customers think they are getting a better deal which they are not as although I paid £32.99 they were also wanting a £2.50pp payment if booking on a weekend. I will NEVER use this company again and advise others to stay well clear.
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