I purchased a holiday deal through Wowcher that was handled by their travel partner The Travel Makers. Unfortunately, the experience has been extremely stressful.After paying the advertised price, I was later told the hotel was unavailable and pressured to pay an additional £298 via an unsecured payment link. Even after paying, I never received a booking confirmation or clear documentation of what I’ve paid for.I contacted Wowcher support for help — they opened a case but since then there’s been complete silence. I’ve since discovered that many other customers have reported similar issues with the same travel company on Trustpilot, yet Wowcher continues to list their deals.This has made me lose confidence in Wowcher’s vetting process and after-sales support. I feel scammed and just want a full refund of my payments.
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