Wowcher are happy to use pictures of a legit product, but allow sellers to send fake products. I ordered 2 Cosrx snail mucin products and received some kind of fake brand selling copies that look similar. I did not expect a company like Wowcher to allow scam products to be sold. Looking into this further this has been occurring for over a year at least and there appears to be no point in attempting to return or complain via wowcher and so I may be forced to attempt a chargeback via my bank. Multiple people stating online that they make it very difficult to actually get a refund. VERY DISSAPOINTED.Edit 10/11/25 - As reply mentioned, I did get an email asking for more info and I have sent wowcher further information and a full explanation of my concerns. It has since been almost a full week since I sent this and am yet to receive any response at all. Wowcher clearly don't care at all….I will be initiating a chargeback now.
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