I bought an item that I didn’t recieve, when I contacted wowcher I was told to contact the seller. I did this and in return they told me to contact the courier. The courier was very helpful they told me my parcel had gone to a place in Derby some 51 miles away from where I live. They told me to get back in touch with the seller and tell them its gone to the wrong address. I did this and the only reply I recieved was a notice of delivery even when I repeatedly told them it hadnt come to my address. I decided to take the matter up with paypal to see if they could sort it out. I was told to first discuss with wowcher. At last wowcher decides to look into it only to tell me that I had chosen click and collect. (I did not choose click and collect) and I certainly didnt choose to have my parcel sent 51 miles away to some distribution centre. I purchased the item on the 29th of September. I received no other contact regarding my purchase until I contacted wowcher in my account to find out where it was. Eventually I got an email on the 31st of October telling me my parcel is ready to be picked up in Derby. This has been going on far to long. I have bought many items in the past from wowcher if this is not sorted to a satisfactory conclusion it will be my last. ( UPDATE) You start off by charging me twice for the same item. I eventually get my money back for the duplicated charge and then you tell me I chose for the item to be sent 51 miles away for free. You can keep the product and the money it cost if your that desperate for £19.99 you have to cheat a pensioner out of it. I have closed my account I get better service from Amazon and Temu who don't charge for delivery or click and collect which I never use despite it being just around the corner.
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