I used Wowcher to buy a double bed for my daughter. The item was a double bed with mattress and the 3rd party retailer was cloud 9yn. The product received was very poor quality, both the bed itself and the mattress. The mattress in particular was soaked and smells terrible. We are trying our best to dry this out however it still does not smell good and I fear it may be permanently damaged.We live on an island so I am not looking to return the item as the return would cost more than it was worth for reference it was £111 to get it over here.Delivery to the 3rd party we used was also shocking. I was given 3 different dates by cloud 9yn prior to them actually delivering to the 3rd party and contacted them with no response. I have also since looked at reviews on trust pilot with a number of consumers having similar experiences. I hope wowcher cease trading with this 3rd party company before it ruins their reputation further. Personally I will never use wowcher again and will certainly be advising others not to do so. I previously thought it was a reputable brand and have been proved wrong. Please do better and provide better service to your customers.
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