Miss selling products that are unbookable.Absoluely awful experience redeeming a Wowcher via Travel Crew. Bought two Wowchers for a weekend in Venice which included a hotel, flights and Gondola ride. Seemed like a good deal so went ahead and redeemed with Wowchers with the Travel Crew website as per the Wowchers terms. Waited patiently for Travel Crew to contact me to redeem the booking.Travel Crew then phoned and began trying to upsell different ‘more preferable’ flights. Explained that I would just take the flights which would be included in my Wowcher, the flight times were awful but I didn’t expect much given the cost of the Wowcher. They explained they would have to go to their supplier and would get back to me once the flights were confirmed or I could pay extra for the preferable flights and book immediately. This seemed odd to me but I waited and after being prompted they called the next day.Now there were now no flights available whatsoever apart from the ones they tried to upsell me. A cursory internet search clearly showed there were many flights available from many airports. I explained that I just wanted what I had paid for but they were unable to supply anything at all. The listed hotel as per the Wowcher was also apparently unavailable and a less desirable and cheaper alternative was offered. I explained that they were advertising and selling a product that they couldn’t supply and so I would like a refund. They explained that this wasn’t possible and I would have to contact Wowcher before trying to get me to exchange the vouchers for a break away in England. I explained again that I just wanted what I had paid for. Travel Crew continued that they were unable to supply the product. In the desperate hope of getting something close to what I had paid for I explained that I would book and pay my own flights if they could at least honour the hotel and Gondola ride. Clearly this was much less then what I had paid for originally. Then to my astonishment I was told there would be £20 admin fee for not booking flights through them!!!Shocked and disappointed I explained that I wouldn’t be paying any extra for getting less then originally paid for . I once again requested a refund as I had been miss sold a product that simply wasn’t available. This was flat out refused. As predicted emails and WhatsApp’s to Wowcher and Travel Crew go unanswered.Please do yourselves a favour and avoid both these companies. Yes the offers seem good but they are for products and services that are simply unavailable.
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