Was experiencing difficulty claiming a gift voucher thus contacted Wowcher Customer service team via whatsapp option, which I found very helpful, because it was straight forward and I was able to upload pictures of what I was seeing that was preventing me from claiming. The response was reasonably quick but definitely guaranteed. During that time my voucher had expired which was eventually pointed out to me. However, since I had made contact before then about my issue, the money was refunded back to my wallet with a 2 weeks extension, but I didn't waste any time and claim my gift straight away this time. I appreciated the patience of the customer service team who dealth with me and guided me through what I should do to resolve the issue.
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