I purchased a “mystery holiday” deal through Wowcher and very quickly began to regret it. Shortly after booking, I received a phone call from the travel company asking me to pay additional charges on top of what I had already paid. When I questioned this and requested written proof of the extra costs, I was told it would be sent to me via email—but nothing ever arrived.Since then, I have made numerous attempts to contact the company via email to chase the information and to request a refund, as I feel the deal was completely misleading. My initial complaint was back in June, and despite repeated follow-ups, I still have not received a proper response.To make matters worse, the trip is now due to take place in just a few days, yet I have had no confirmation, no travel details, and no official documentation of any kind. At this point, I feel completely scammed.This whole experience has been stressful, unprofessional, and incredibly disappointing. I strongly urge anyone considering this type of deal to avoid at all costs.
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