I never seem to learn! Every time I use the service, something goes wrong. Recently, I bought a voucher and later noticed an additional charge of £4.98 on my PayPal. I didn’t request any extra service or voucher, and the delivery fee of £3.99 was paid directly to the company I ordered from. When I reached out to the support team, I was informed about various charges: - The Voucher Validity Extension is only available for selected deals and its price increases as the expiry date approaches, but this is mentioned in the 'My Vouchers' section.
- The Protect My Voucher option is also limited to specific deals at the time of purchase. I questioned why I would need an extension if I intended to use the voucher right away. Additionally, I still can't figure out the purpose of the second charge. It seems these details were buried in fine print, possibly requiring an opt-out. I didn't even notice the extra charge until I checked my PayPal. When I contacted the service again, I was told that once a voucher is used, no refunds are possible. My worry is about how many others are experiencing this. They seem to be adding charges without clear visibility during the checkout process. I urge everyone to thoroughly read all the fine print, as there is a lot to go through. It feels like they conceal important information in plain sight, filled with jargon that’s easy to overlook.
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