I bought a voucher for a holiday priced at £99 for my desired date. After purchasing, I called the company to make the booking, only to be told the price had increased to £189. They insisted that if I wanted to book, I would need to pay an additional £90 per person, disregarding the original price I had agreed upon. They essentially said that if I didn't pay the extra amount, I would lose my initial payment and not receive a holiday. I've been trying to reach out to the company for five days through WhatsApp, which is their only contact method. They replied on the first day, offering a different date for an added cost of £60 per person. When I expressed my dissatisfaction with that offer, they stopped responding. They refuse to address the issue and have kept my money. I plan to escalate this matter to the financial ombudsman.
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