My husband has been completely cheated by your so-called trusted merchants! We are hardworking individuals with limited finances, but we decided to treat our children to a Christmas getaway after a challenging year. We were drawn in by the offer of a 4-night stay in Paris, including flights and a trip to a theme park, and we paid £1425, believing it was just what our kids needed. Upon redeeming the voucher, the merchant contacted us about a hotel that was of much lower quality than what was advertised, and the flights were absurd, requiring multiple connections that made driving there faster. We arrived at 1:30am on our first night and had to leave the hotel by 3am on our last day! This hardly constitutes a 4-night stay and offers fewer hours than stated in the fine print. When we requested a refund, we were told it was not possible. I must inform you that you are in violation of the travel package holiday act 2018 and the market and competition act 2024, and by law, you are obligated to refund this trip. If a refund is not processed this week, we will pursue a small claims court action to recover our expenses. My children are heartbroken that we had to tell them we can't afford anything for Christmas. I hope that whoever handles these reviews, if they have children, never has to face this level of disappointment.
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