1★ — I paid twice but received nothing, and there was no effective support. My refund request was denied even after reaching out before the event. I bought tickets twice through the event platform for the Vivaldi Four Seasons Candlelight Concert: • 2 tickets – 15 Dec 2025 – £61.99 • 2 tickets – 26 Dec 2025 – £39.99 Both payments were processed through a third-party service, yet I never received valid vouchers or confirmation emails, and the app consistently crashed. While the system recognized my email for login, it then rejected it as “not registered,” effectively locking me out of my account. I explored every support option available prior to the event, including: 📧 Emails I attempted: • support@eventplatform— mail returned undeliverable • support@thirdparty— no reply • help@eventplatform— mail returned undeliverable • customer.services@thirdparty — no reply • info@eventapp — bounce-back 💬 Messenger support only responded after the event, stating it was too late for a refund — despite my initial contact on 27 December, the concert day, and today being 29 December. Their reply overlooked the fact that the issues began before and on the event date, not afterward. After providing proof of payment and screenshots of the app issues, I was told that a refund was not possible. I spent £101.98 and received no service whatsoever. I am now escalating the matter through consumer advice services as the company offered no functional support channels and failed to deliver the purchased service. If you're thinking of booking through this app, be warned that: • Customer support is extremely hard to reach • Multiple listed emails are ineffective • If issues arise, resolution is not easy • You may end up without tickets or a refund I will update this review if the situation is resolved.
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