I spent 2 nights in Rome and was extremely dissatisfied. The city breaks are misleadingly advertised with 4-star hotels, but once you attempt to redeem your voucher, you'll discover that not all listed hotels are actually available. Instead, you're offered "alternatives" that are either subpar or located 6 miles from the city center. Additionally, the flight times are terrible, arriving after 11 PM on the first night and then having a 6 AM return flight the next day. While there are alternative flights available, they come with an extra charge of £90 per person. I reached out to the support team through their WhatsApp chat, but it took nearly 72 hours to get a reply, only to be told to wait another 24 hours for a response from a third-party merchant. Fast forward another 48 hours and I still haven't heard anything back. This is a truly unacceptable service, and it feels like a scam. As of January 8, 2026, my issue remains unresolved.
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