I booked a weekend getaway to Amsterdam for three nights, but due to flight timings, we had to check out at 11:30 PM on the third night, effectively making it a two-night stay. This was misrepresented to us. After some follow-up, the holiday provider agreed to a refund and confirmed it via email. However, I've been ignored despite sending multiple messages and emails, which seem automated. I'm now considering legal action and have reached out to a news outlet for help. It looks like this issue won't be resolved easily.
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