I bought a holiday voucher for a 3-night break in Dublin for two, valid for selected dates between January and May 2026. When I tried to book for February, the supplier informed me that only one date in January was available unless I paid an additional £250. I reached out to both the company and the supplier several times, even filing a formal complaint, but received no resolution. The voucher was not redeemable as promised. The company could enhance its service by ensuring vouchers are genuinely usable on the advertised dates and by addressing customer complaints more swiftly. Improved communication regarding date restrictions and redemption options would also reduce confusion.
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