I am reaching out once more about my voucher. The dates I need are unavailable, and despite numerous attempts to contact the support team, I have only received generic automated responses that do not address my problem at all. This absence of genuine help is unacceptable. If this delay persists, I risk losing my right to a refund, and the date I want may sell out on the partner’s site. This situation stems from your failure to provide adequate customer support. This promotion, coupled with the lack of communication, is seriously harming not only the company's reputation but also the hotel involved. It is clear that customer concerns are being overlooked. I need immediate action, not automated replies. Please provide, without further delay: A full refund for my unused voucher. If this issue is not resolved quickly, I will escalate the matter through the proper consumer channels. I expect a real response — not an automated one. I purchased an offer for a hotel, but while the website shows available dates, I find none when I attempt to book. I'm trying to cancel the order and get a refund, but there has been no response. I've tried WhatsApp, Facebook, and email with no reply.
They just send random messages saying, "I will transfer you to a big group," and that’s it. I have NO TRUST in this company!!
There’s no phone contact, no way to speak with someone. Order number 51106034
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