I purchased a Lake Como holiday through Wowcher expecting a flight-included package as advertised. Unfortunately, the merchant (Prime Holidays) provided flight options that do not exist and then attempted to redirect me to alternative destinations.
I responded to their initial email within 10 minutes to secure the price but received no follow-up, forcing me to chase repeatedly by phone. When I was finally given flights, they could not be found on airline websites or flight search engines. I requested written confirmation due to the seriousness of the situation.
I have since been told to seek a refund, despite the fact that Wowcher is the retailer that sold the package.
From a consumer perspective, this is very concerning. When a holiday is advertised as including flights, customers should not have to question whether those flights are real or available.
I have now raised a formal complaint and requested a full refund.
I would urge anyone considering a Wowcher travel deal to verify availability carefully and ensure you have everything in writing before purchasing.
Update: Wowcher has responded asking for more information. I am happy to provide my order number and booking email securely, but have not been given a private method to do so yet.
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