This is an ongoing problem so if someone at wowcher can resolve this ASAP that would be great!
We received a voucher for Christmas and the whole process of redeeming it has been utterly frustrating!! This has been going on for over a month and it's still not resolved. It really is ridiculous and based on this I would not recommend wowcher to anyone. We're probably going to miss our stay.
For the details:
We were given a wowcher gift at Christmas for Chessington World of Adventures Resort. I signed up for this on 27th December, but was unable to book a date as it said the code was not recognised. I kept trying, same thing. I eventually changed to a Friday checkin (not Sunday which has no added cost) and had to pay £10 extra for this. My money was taken and response was I would receive an email confirmation in 3 days. That was on 16th January and no response was received. Since then I have been back and forth with wowcher WhatsApp chat and on email with a team they forwarded my response on to. However, I am still waiting to have my stay at Chessington booked (which is now due to be happening this Friday 27th Feb). Anytime I email the team I get 'thanks for your patience......., please wait for a response in 3 working days'. And I get nothing so I email again. WhatsApp message told me a few days ago it was booked (for the wrong date), and had I not received confirmation from Chessington. I did not, and when I called Chessington they said there was no booking under my name or code! At this rate we're going to miss the cut off for booking this gift. I am at a loss with what to do.
Most infuriating is money was taken out of our account over a month ago for the Friday night check in, yet we are still not actually booked in! And after numerous messages we were told we're booked in but Chessington still have no booking! Such time wasting.
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