Living Social and their partner Prime Holiday are engaged in what can only be described as a disgusting and predatory business practice designed to trap consumer funds. I purchased a £338.97 holiday voucher on 28 November 2025, and what followed was a masterclass in professional de-platforming and bad faith.
The "scam" works like this: You buy a voucher for a "relaxed weekend break" from a specific region (London). Upon redemption, Prime Holiday (the merchant) informs you that every viable flight or weekend date requires an additional "supplementary fee" of £80 or more—often 30-50% of the original voucher cost. They intentionally offer impossible alternatives, such as flights from airports 100 miles away (Bristol) or return flights at 5:30 AM, to force you into paying these hidden extras.
When you refuse these unfair terms and request a refund, the circular buck-passing begins. Prime Holiday claims they cannot refund you and directs you to a Wowcher/Living Social WhatsApp link. That link is a dead end with no human response. Living Social then points back to the merchant. This is a deliberate, circular arrangement intended to exhaust the customer until they give up on their money.
Be warned: This is a breach of the Package Travel and Linked Travel Arrangements Regulations 2018 and the Digital Markets, Competition and Consumers Act 2024. They are selling a product they have no intention of delivering at the advertised price. I have now escalated this as a Section 75 claim with Capital One and reported both entities to Trading Standards.
Avoid these companies at all costs. They are not travel providers; they are specialists in consumer obstruction.
My purchase number is 50750671 in case wowcher trys to take this down.
Claim your business profile now and gain access to all features and respond to customer reviews.
